PROGRAMME OUTLINE

The skills programme consists of the following modules.

PROGRAMME:
DATA PROTOCOLS


This programme will provide learners with a comprehensive introduction into the network operations environment within the telecommunications industry. The world of networking is revealed and illustrated by real life examples.


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PROGRAMME:
NETWORK INSTALLATION


This programme will provide candidates with the full spectrum of knowledge and skills that are needed to install WiFi networks. It is highly practical and enriching.


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PROGRAMME:
CALL CENTRE TRAINING


The Call Centre is often the first point of contact with the customer. The Call Centre can make or break a business. This programme takes the learner through the technical aspects as well as the communication essentials that are needed when dealing with customers. Customer satisfaction and retention is key to the programme focus.


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PROGRAMME:
ENTREPRENEURSHIP


This programme will provide the learner with entrepreneurial and business management essentials. This programme will be useful for candidates who seek to start their own business, improve business management skills or enhance their employability for business ventures. Flexible entry routes are open to candidates who wish to do certain selections of the entrepreneurship programme.


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WHO WOULD BENEFIT FROM TRAINING?

Training programmes cater for learners who wish to work within the Internet Service Provider environment within the following fields:

WHAT ARE THE TRAINING PRE-REQUISITES

We have outlined the following criteria to guide new learners through the programme selection process. We welcome all candidates who are confident that they meet the below entry-level requirements.

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